Last updated: 31 October 2026
This policy explains how to return an item bought from The Kitchen Components (thekitchencomponents.com) and how refunds work. It does not affect your statutory rights under UK consumer law.
Changed your mind? 14 days to return
If you bought online or by phone, you can cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the item back.
- Items must be unused, not installed or plumbed in, and returned in their original packaging where possible.
- You pay the cost of returning an item you have changed your mind about.
- We refund the price of the item and the standard delivery charge you paid.
- If an item has been handled more than needed to check it, or is returned damaged or incomplete, we may reduce the refund to reflect its lower value.
Items we cannot accept back
Unless they are faulty, we cannot accept returns of:
- Items that have been installed, fitted, plumbed in or used
- Items made, cut or ordered specially to your specification, such as bespoke sinks
Faulty, damaged or wrong items
Please check your order when it arrives and tell us as soon as possible if anything is damaged, missing or not what you ordered. Returns of faulty, damaged or incorrect items are free: we will arrange collection or refund your return postage.
- Within 30 days of delivery, you can reject a faulty item for a full refund.
- Within 6 months, we will repair or replace a faulty item. If that is not possible, or the repair fails, you can have a refund.
- After 6 months, you may still be entitled to a repair, replacement or partial refund under the Consumer Rights Act 2015. Any manufacturer’s warranty is in addition to these rights.
How to return an item
- Contact us first by email at sales@thekitchencomponents.com or by phone on 0800 145 5253, with your order number and the item you want to return.
- Pack the item securely, in its original packaging where possible.
- Send it to: The Kitchen Components, Unit 2, 296 Thornton Road, Bradford, BD8 8JZ, United Kingdom. We recommend a tracked service, as we cannot refund items lost in transit to us.
Refunds
We will refund you within 14 days of receiving the returned item, or of you showing us proof that you have sent it back, whichever is sooner. Refunds go back to your original payment method.
Installation services
If you booked installation, you can cancel within 14 days of booking. If you asked us to start the work within that time, you will pay for any work already done.
Contact us
Questions about a return or refund? Email sales@thekitchencomponents.com or call 0800 145 5253, Monday to Friday 9am to 5pm and Saturday 11am to 4pm.